If it isn't right.

You have 14 days from the day your order arrives to send them back, and return postage is yours.

Try them on the way you would in a shop: in front of a mirror, for as long as you like, indoors. That is what the 14 days are for, and it is what we expect people to do.

Wearing them out is not trying them on. A pair that comes back scratched, sun-bleached, or without the case and box it arrived in has lost value, and we refund what it is still worth rather than the full price. We will always tell you the figure before we process it, and you can have the pair sent back to you instead if you would rather.

Write to us before sending anything, so it goes to the right place.

Returns are handled regionally, so nothing has to travel further than it needs to.

• European Union, United Kingdom, United States, CanadaReturned to our Ireland hub
• Australia, New ZealandReturned to our Australia hub

We send the exact address when we confirm your return, rather than publishing it here, so a parcel never leaves for an address that has since changed.

That one is ours. Send us a photo and your order number and we will replace it or refund it. You do not pay to return a faulty pair, and this sits outside the 14-day window.

Nothing here reduces the rights you have where you live. Consumer law in your market applies on top of this policy, and where the two differ, the law wins.

Email info@allternativ.com with your order number and what you would like to do. Or use the contact form.